Super Domains - $12.90 Australian domain names

Super Domains joins WebDirect Australia Pty Ltd

Dear Customer,

Tim Austin

Firstly thank you for your business and supporting Super Domains Australia (superdomains.com.au). I hope our affordable domain name registration service and website hosting products are helping your business grow and maximise your online potential.

There has been recent changes within the company and I would like to personally introduce myself. My names Tim Austin and I'm the Managing Director of WebDirect Australia Pty Ltd which acquired Super Domains as of December 2012. WebDirect Australia Pty Ltd is a business grade website hosting / cloud hosting provider based in Melbourne. We are a small to medium size business which was been created from consortium of technology industry professionals, formed in 2003 to address the lack of quality reliable website and email hosting in Australia. We know our stuff and what businesses like yours needs... We provide the latest and highest quality technology for Australian businesses and Government departments at realistic and reasonable prices. I personally take pride in getting to know all my clients. No matter your skill level or query I'm personally here to help you get online and be successful.

The reason for my email is to let you know is your services are getting even better at no extra cost. Same pricing, better service. All your email and website hosting will be migrated to our business grade cloud hosting platform over the next month providing a robust high availability solution which is geographically redundant with the addition of real Australian technical support.

Unfortunately we have received a lot of feedback over the past months from the lack of support, service interruptions and non satisfactory issue resolution times. I personally apologies for this and the reason why was previously Super Domains could not support your requests as they are only a reseller of another provider. Times have changed! WebDirect owns and manages its own racks, routers and servers in the datacenter's in nearly all states around Australia, so immediate support can be provided with no delays.

This is why we are pleased to announce the release of our new all in one website!

Our new website and customer portal

SuperDomains Website

Super Domains has been working very hard over the past 9 months to develop an all in one website and management portal. You will be able to manage all your account, billing, DNS, website, email and hosting services from the one spot.

All customers will be upgraded to our new cloud hosting infrastructure, customer portal and domain management system within the next month. No service interruptions are to be expected and you will still have access to both the new an old systems while we migrating accounts. There will be zero downtime during the migrations and migrations will take place late in the evening during maintenance periods. In some rare instances hosting control panel login access may be reset however you advised immediately with the new login details and password resets will be available via our website.

If you have any concerns or questions please don't hesitate to send a support request to support@superdomains.com.au or call 1300 884 194

 

I look forward in speaking with you soon.

Best Regards,

Tim Austin

Super Domains Australia
(trading under WebDirect Australia Pty Ltd

Important
If for any reason you do not wish to take part in the migration domain management transfers please email us at migrations@superdomains.com.au. We will put your account on hold and contact you to make other arrangements.

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© 2013 WebDirect Australia Pty Ltd.
A.B.N. 81 128 113 315
PO Box 11181 Frankston VIC 3199, Australia
Tel +61 1300 884 194

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